website frequently asked questions > If your question is not included in the list below or just want to contact us, please feel free to contact us.

for website projects do I pay all at once or as we go?  The total cost is broken into 2 payments based on the proposed projects. The first payment is required in order to start the project, usually during or after the initial meeting. The first payment consists of 1/2 the design fee plus hosting and domain costs for one year. The final remaining 1/2 of the design fee is due just before the website launch.

how long will it take to build & launch a site?  Well, it depends... Building a site requires a commitment from both the design company and client in order to be completed on schedule. We will be doing most of the work but it will require a few things from you:

All logos, images and content for the site before project start
Design feedback and approval in a timely manner
Completed project review and feedback
Payments made when requested
If we can get everything we need from you early on and the approval process goes smoothly, it has been our experience that we can launch a site in as little as 3 weeks (depending on the size and complexity of the site).

what kind of support do you provide?  Each project includes 1 hour of onsite or remote training (depending on geographic location) after or just before launch. During that time we will review your website with you and provide a custom tailored support training guide for your implementation of the content management system (CMS).  We also provide email support as needed for the first year after website launch.

 once my site is launched, can I still include add-ons?  The great thing about the web is that things are always changing. You should never feel stuck. We can always build add-ons or completely redesign you site. The add-ons will be billed at our hourly rate. If you have a special request for an add-on, please let us know and we can provide you a custom quote.

 can I change my site once it’s launched?  Yes! Our CMS is the easiest way to add, change or remove content and images on your website. If you have ever used a word processor then you can update your site. Our goal is to provide you with the most simple tools to get your job done when it comes to your business on the web. Also, we will be there to help if you get stuck.

what if I wanted to use another design company or web host in the future?  If things don’t workout we would be sorry to see you go but we don’t lock you into anything with this service. We will provide you with a copy of your site and will cancel your hosting account. We do not offer partial month refunds if you are paying month to month for hosting. We will transfer your domain name to the provider of your choice, all you have to do is ask.